State Farm® Insurance Agent Marcel S. Robin
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Mac Jay
January 31, 2026
5
out of
5
rating by Mac Jay
"Great Customer Service Great Rates!!!!"
George Spirulla
January 15, 2026
1
out of
5
rating by George Spirulla
"These guys never answer the phone honestly don’t know how they have this many good reviews they have to be fake. They never call you back and never help."
We responded:
"Hi George, I do not see your name attached to any policy quote or interaction with my Agency. Please kindly delete your false review."
Raimund Miller
January 5, 2026
5
out of
5
rating by Raimund Miller
"Kim has been professional and courteous with me. I felt I was in good hands.
Thank you, Kim"
We responded:
"Raimund, thank you for taking the time to leave us a five star review in spotlighting Kim. She’s the best. We appreciate your business.
-Marcel S Robin "
Michael Counihan
January 2, 2026
5
out of
5
rating by Michael Counihan
"Leaving a great review for Kim Ottomano. She is an excellent agent and extremely responsive. She was instrumental in securing our home policy and was available at all hours to help us in the closing hours!"
We responded:
"Thank you, Michael! We appreciate your kind words about Kim, she always gives her best. Thank you for trusting us with your insurance.
-Marcel S Robin, Agent "
Majilé McCray
December 26, 2025
5
out of
5
rating by Majilé McCray
"When I tell you, my agent, Brian went above and beyond to make sure that my needs were met. I am so thankful. He is a man of his word when he says that he will call back he will and this is definitely a relationship I intend on maintaining I’m sharing his information with All and every person I meet that needs insurance."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Brian went above and beyond to meet your needs and provided such reliable and trustworthy service. Building lasting relationships with our clients is very important to us, and it’s wonderful to know that Brian made such a positive impact. We truly appreciate you sharing his information with others and look forward to continuing to support you in the future!
- Marcel S. Robin, Agent"
Camila Miranda-Llovera
December 22, 2025
5
out of
5
rating by Camila Miranda-Llovera
"Kim was a tremendous help! Highly recommend working with her, the process was incredibly fast and she was so very helpful."
We responded:
"Camila, thank you so much for your wonderful feedback! We’re thrilled to hear that Kim was able to assist you quickly and effectively. We truly appreciate your recommendation and look forward to supporting you again in the future!
- Marcel S. Robin, Agent
"
Ian Whear
December 16, 2025
5
out of
5
rating by Ian Whear
"Fast responses, domain expertise, & good vibes!"
We responded:
"Ian, thank you for your fantastic feedback! We're glad to hear you appreciate our fast responses, domain expertise, and positive energy. Providing great service with a friendly touch is what we strive for every day. We look forward to continuing to support you!
- Marcel S. Robin, Agent"
Sophia D
December 12, 2025
5
out of
5
rating by Sophia D
"Amazing help from Kim … amazing help a lot of people don’t care now a days …
Kim does
This office does
Thankyou so much …. For your help"
We responded:
"Thank you, Stephany. We are glad that Jose handled what you needed! We appreciate your business and 5 star review.
-Marcel S Robin, Agent "
Amy Hao
December 1, 2025
5
out of
5
rating by Amy Hao
"Kimberly was so informative and helpful, guiding me through the coop insurance process and answering all questions. Highly recommend working with Kimberly and her team!"
We responded:
"Amy, thank you so much for your kind words! We're thrilled to hear that Kimberly was informative and helpful throughout your coop insurance process. She and the entire team strive to provide the best support possible, and your recommendation means a lot to us. If you ever need assistance in the future, we're here to help!
- Marcel S. Robin, Agent"
Tariqul Islam
November 21, 2025
5
out of
5
rating by Tariqul Islam
"Kim was very responsive and knowledgeable."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Kim was responsive and knowledgeable. We appreciate your feedback and look forward to assisting you again in the future!
-Marcel S. Robin, Agent "
Sal A.
November 18, 2025
5
out of
5
rating by Sal A.
"Great team! Thank you. Kim was just fantastic, very responsive, efficient, and overall made the entire experience smooth. There team will do there best to give the best prices for any rental insurance needs, highly recommended!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Kim and the team provided you with responsive, efficient service and made your experience smooth. Your recommendation means a lot to us! If you ever need assistance again, don’t hesitate to reach out.
-Marcel S Robin, Agent "
srdjac
November 17, 2025
5
out of
5
rating by srdjac
"I’ve had a great experience with State Farm Insurance. Their customer service is responsive, professional, and easy to work with. My agent,Paul, takes time to explain everything clearly and always makes sure I understand my options. Their rates are competitive, and the claims process has been smooth whenever I needed help. Overall, State Farm has been reliable and straightforward, and I feel confident having my insurance with them."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Paul and the entire State Farm team have provided you with responsive, professional service and clear explanations. It's great to know that our competitive rates and smooth claims process have given you confidence. We truly appreciate your trust and look forward to continuing to serve your insurance needs!
-Marcel S. Robin, Agent "
Edwin Calderon
November 7, 2025
5
out of
5
rating by Edwin Calderon
"Bryan Alberto was very helpful and professional.He Helped me alot with my problem"
We responded:
"Edwin, thank you so much for your kind words! We're glad to hear that Bryan was helpful and professional in assisting you. We appreciate your feedback and are always here to help whenever you need us. Sincerely, Marcel S. Robin - State Farm Insurance Agent "
Lisa L
October 30, 2025
5
out of
5
rating by Lisa L
"Kim is the absolute best shes kind understanding and works with you, she explains the process and answers any questions you have. I highly recommend her."
We responded:
"Thank you, Lisa, for your wonderful review! We're so happy to hear that Kim provided you with kind, understanding, and helpful service. We appreciate your recommendation. If you ever need anything else, please don’t hesitate to reach out!
-Marcel S Robin, Agent"
Kimberly Jaffe
October 21, 2025
5
out of
5
rating by Kimberly Jaffe
"Sam and Paul were incredibly kind, very helpful, and super prompt."
We responded:
"Thank you, Kimberly, for your wonderful feedback! We're thrilled to hear that Sam and Paul were kind, helpful, and prompt in assisting you. If you ever need any further assistance, please don't hesitate to reach out. We appreciate your support!
-Marcel S Robin, Agent "
Deborah Hubbard
October 20, 2025
5
out of
5
rating by Deborah Hubbard
"Bought and installed a new security system and contacted them to see if it qualifies for a discount. Sam was great...explained how the discount works and what i needed to obtain from the monitoring company. Fast communication, easy to understand. Thank you!"
We responded:
"Thank you, Deborah, for sharing your experience! We're glad Sam could clearly explain the discount process and guide you on what’s needed from your monitoring company. We’re happy to hear you had a positive experience. If you have any more questions or need further assistance, feel free to reach out.
-Marcel S Robin, Agent "
S H
September 26, 2025
5
out of
5
rating by S H
"Great experience with the Marcel Robin Agency. Spoke with Sam and he was super helpful and responsive. Would recommend."
We responded:
"Sam is awesome! Thank you, Sarju. We appreciate your business.
-Marcel S Robin, Agent "
Leah Levine
September 18, 2025
5
out of
5
rating by Leah Levine
"Super easy to set up apartment insurance and very responsive team"
We responded:
"Thank you so much, Leah. We do our best!
-Marcel S Robin, Agent "
Daniel Treco
September 17, 2025
5
out of
5
rating by Daniel Treco
"Excelente servicio la atención al cliente q brinda el agente Félix es de la mejor para nosotros los q hablamos el español 5 estrellas bien merecidas"
We responded:
"Thank you, Daniel. I’m happy you were well taken care of. We appreciate your business.
-Marcel S Robin, Agent "
Nick Azevedo
September 17, 2025
5
out of
5
rating by Nick Azevedo
"My initial renter's insurance had 100k in liability coverage, but my apartment required 300k in coverage. I emailed State Farm, and Kimberly Ottomano immediately resolved my issue. Amazing customer service!"
We responded:
"Hi Nicholas, Kim is always quick and knowledgeable. I’m happy your problem was resolved. We appreciate your 5 star review!
-Marcel S Robin, Agent "
Rubiyath Ahmed
September 10, 2025
5
out of
5
rating by Rubiyath Ahmed
"I was assisted by Brian who was very knowledgeable and patient in communicating details of the policy. He knew what i exactly needed and was able ti send everything over to my mortgage company in a timely manner. Also very thorough in following up to make sure i was taken care if. Definitely recommend if you are looking for courteous and professional service."
We responded:
"Rubiyath, thank you for speaking so well about Brian. We appreciate your five star review and feedback. Welcome to the State Farm family.
-Marcel S Robin, Agent "
Toya Nelson
September 10, 2025
5
out of
5
rating by Toya Nelson
"I had an incredible experience working with Felix, who went above and beyond to provide top-tier customer service. From start to finish, he was knowledgeable, patient, and genuinely cared about helping me find the best coverage to meet my needs. Highly recommend him to all my friends, family, and anyone looking for great service and trusted advice. Thanks again, Felix!"
We responded:
"So happy to heat that, Toya! We pride ourselves on providing a remarkable customer experience. We appreciate your kind words.
-Marcel S Robin, Agent "
Walter Salome
August 28, 2025
5
out of
5
rating by Walter Salome
"Soy cliente por 10 años y siempre son buenos a ayudar Félix es increíble y me ayudo con mi poliza y con papeles es súper amable. Toda las personas de la officina son amable y ayudan estoy muy feliz con esta oficina y se lo recomiendo a todos. Félix y Brian siempre están dispuestos ayudar con una sonrisa."
We responded:
"Thank you, Walter! We appreciate your loyalty and trust in us. Thank you for your kind words about Felix. We look forward to continuing our long relationship.
-Marcel S Robin, Agent "
Dimitri Akrivos (Jimmy)
August 26, 2025
5
out of
5
rating by Dimitri Akrivos (Jimmy)
"I’ve had a great experience working with Kim and the Marcel S. Robin Agency for my car insurance. They are professional, responsive, and take the time to explain things clearly. I would gladly recommend their services."
We responded:
"Dimitri, I am so happy to hear that. Kim always gives her all, as does the rest of the team. This means a lot to us. Thank you for the feedback.
-Marcel S Robin, Agent "
Adel Shuaib
August 19, 2025
5
out of
5
rating by Adel Shuaib
"Thanks Sam for helping set up my insurance!"
We responded:
"Adel, thanks for leaving us a 5 star review and acknowledging Sam for his efforts. Welcome to the State Farm family.
-Marcel S Robin, Agent "